Frequently asked questions

Questions about our delivery, service and more. Below you’ll find the answers to the most frequently asked questions. Do you have another question?

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Order

Can I also order offline?

Yes, you can also place an order at our location. The advantage of this is that you have personal contact with our sales support team, who can advise you and address any doubts you may have.

Can I place an order by phone or email?

Yes, you can always place an order by phone or via our contact form. Opening hours for our facilities are Monday to Friday between 8:00 and 17:00.

Where can I find my order status?

Go, while logged in, go to “my account” and then choose “My orders” from the menu on the left.

Can I still change/modify/cancel my order?

Yes it is possible to change your order. Contact our customer service as soon as possible with the details of your purchase. The sooner we receive your changes, the sooner we can stop processing your order. We are unable to change or cancel orders that have already been processed.

How do I know for sure that my order has been placed?

Je ontvangt een bevestigingsmail zodra de bestelling in goede orde ontvangen is. Dit duurt maximaal 15 of 30 minuten. Mocht je na deze tijd nog niets ontvangen hebben, kijk dan in je inbox bij ongewenste e-mail of neem contact op met onze Customer Service.

I have not received an invoice, what now?

You will receive the invoice by email once your order has been finalised in our system. Would you like to know the status of your order? Please check your order status first. If you have not received an invoice after your order has been finalised, please contact us.

When should I request a quote?

It is always advisable to request a quote when products are needed:

  • in larger quantities
  • the adaptations require (special machines or tools)
  • which are not on this website
  • for shipments outside the European Union

When requesting a quote, please provide as many details as possible. In most cases, a B+BTec Project Manager will contact you shortly.

Are the prices on the website inclusive of VAT?

No, the prices mentioned on our website are exclusive of VAT.

Pay

B+BTec supports a wide range of payment methods. Below is an overview

B+BTec supports a wide range of payment methods, including credit card, PayPal and WERO (formerly iDeal). Our payments are processed via Buckaroo Payments. Verified customers can pay on account, please apply for an account to do so.

Delivery and collection

What are the delivery times?

Order today for next-day delivery. We aim to deliver every order placed on weekdays before 3:00 PM the following day. If you place your order on Friday after 3:00 PM or at the weekend, it will be delivered on Tuesday.

Can I collect my order from B+BTec?

You can always collect your order yourself from our Distribution Center in Zaltbommel if you indicated this when placing your order. Collection is free of charge and is possible from Monday to Friday between 8:00 AM and 5:00 PM.

We will notify you by email when your order is ready to be picked up.

What are the shipping costs?

Within the Netherlands: All orders over €25 are delivered free of charge. For orders under €25, a charge of €6.50 applies.
EU countries: All orders over €500 are delivered free of charge. For orders under €500, a charge of €12.50 applies.

Collection from the Logistics Center in Zaltbommel is free of charge.

Will I receive a Track & Trace code for my order?

It depends on the courier whether you receive a track and trace code. In most cases, you will receive a track and trace code the day before delivery.

What should I do if the order has not been delivered in full?

You can always collect your order yourself from our Logistics Centre in Zaltbommel, provided you have indicated this when placing your order. Collection is free of charge. If your order has not been delivered in full, please contact our Customer Service.

Can I have someone else pick up my order?

Yes, that's not a problem. For convenience, please bring a copy of the order.

Cancellation and returns

Can I exchange or return my products?

If you have ordered a product incorrectly, or if the product does not meet expectations, it may be exchanged or returned. To do this, you must at all times contact Customer Service or notify your account manager.

Returns must be made under the following conditions:

  • within 30 calendar days of delivery;
  • complete and undamaged;
  • unused and unmounted;
  • in the original packaging, if reasonably possible (no writing allowed on this);

If your return meets these conditions, you will receive, within 14 days, a credit note, your money back, or replacement product(s).

Please note: Products that have been specially manufactured or ordered for you are excluded from this returns policy.

How can I exchange or return products?

There are several ways to return the item:

You can contact our sales team to arrange a collection order. Additional charges may apply.

You can return or exchange items at one of our locations in consultation with customer service. This is possible from Monday to Friday until 5:00 PM.

You can report the return to your Account manager.