Canceling & Returning
Can I exchange or return products?
In case you ordered the wrong product or if the product doesn’t meet your expectations, you can exchange or return the product. Always contact our customer service prior to returning products.
The item can be returned under the following conditions:
- within 30 calendar days after delivery;
- complete and undamaged;
- unused and unassembled;
- in the original packaging, if possible (and not written upon);
If your return meets these conditions, you will, within 14 days, receive a credit note, your money back or replacement product/s.
Attention: products that are specially manufactured or ordered for you are excluded from this return policy.
How can I exchange or return products?
There are different ways to exchange or return products::
- Contact our customer service to exchange or return the products at one of our facilities in the Netherlands (Mo - Fr from 8:00 till 17:00)
- You can report the return to your account manager.
- You can contact our customer service for a pick-up order. There are costs associated with this.